Estee Lauder Online Satisfaction Guarantee
If for any reason you are not satisfied with your purchase from Estee Lauder Online you may return the unused portion for refund. We accept returns for products purchased from esteelauder.se only. If you have questions or need assistance with your return, please contact us at 0200 753 749.
How do I Return & Exchange an item?
- To return items purchased on Estee Lauder Online, please follow these steps:
• Fill out the "Return Section" of the invoice (the invoice is enclosed in your original order) and place it inside the return package. Be sure to retain a copy of the invoice for your records. If you are returning a gift, please check the box marked "Gift Return" on the back of the invoice.
• For your convenience, we have provided a return address label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:
ESTÉE LAUDER COSMETICS A/S
2650 Hvidovre, Denmark
• For your protection and to ensure prompt delivery, please send your return insured. We are not responsible for return packages that are lost in transit.
• If your order arrives damaged, please refer to Damaged Items
• Please allow 7-10 business days for return processing.
Returned items will be processed promptly, usually within 3-5 business days of receipt.An email will be sent to confirm your return or exchange request has been processed.
Unfortunately we are unable to makes exchanges. If you wish to exchange a product, please return your first order and place a second one.
If you have questions about returns and exchanges, please contact us by phone at 0200 753 749 or via email.
When I exchange an item there are two transactions on my credit card?
When an exchange is requested it is completed in two steps:
1) . A credit is issued for the item(s) returned.
2 ). A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange.
I ordered/received the wrong product, should I return it?
If your online order is not as expected, please contact us at 0200 753 749 for assistance.
My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at 0200 753 749 for assistance.
I would like to return a gift but I don’t want the gift-giver to know. Can you help?
If you would like to return an item you received as a gift, check the box on the back of the invoice and include it in the return package. Please include your phone number on the invoice.